Sinceresponse aims to provide high-quality services that meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.
In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with the organization.
If you are not happy with Sinceresponse please tell us.
If you are unhappy about any of Sinceresponses service, please speak to the relevant staff member, manager, or Team leader.
If you are unhappy with an individual in Sinceresponse sometimes it is best to tell him or her directly.
If you feel this is difficult or inappropriate then speak to the staff member’s manager or Team leader.
Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.
If you are not satisfied with our response or wish to raise the matter more formally, please fill out the form with full info. (If your complaint is about a person in question, please fill out the form stating your complaint is about the person in question.) this will create an online trail of evidence for your complaint.
All complaints will be logged. You will receive an email acknowledgment within three working days.
The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.